Shipping & Returns

Processing and Delivery Times

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day. Order processing time includes item selection, handling, packaging and shipping. Please allow at least one day for order processing. All orders placed after 4:00 PM (PST) will begin processing the following business day. All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity.  All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address.

Complimentary 1st Class/Priority Shipping

Complimentary 1st Class/Priority shipping will automatically be applied during checkout (orders over $150). No code required. Offer applies to shipping on continental U.S., Alaskan and Hawaiian AZAGGI orders only. Does not apply to AZAGGI in-store purchases. Additional charges for shipping to some U.S. territories may apply

Overnight Shipping

Orders shipped via Overnight Shipping will be charged a rate depending on your location.

International Shipping

Orders shipped via International Shipping will be charged a rate depending on your location.  All orders to be shipped outside the continental United States, Hawaii or Alaska will be held for 10 business days to insure validity. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. All orders to be shipped outside the continental United States, Alaska and Hawaii may be shipped via USPS/UPS/FedEx/DHL. Product and shipping prices displayed do not include any applicable duties and taxes. The recipient is responsible for all import duties and taxes that may be levied by local governments; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information.  

We ship to most countries. 

Packaging Details

We individually wrap each item in your order with our signature AZAGGI packaging.

Order Delivery

Depending on the value of your order it may require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. Deliveries will only occur Monday - Friday. Orders will not be shipped or delivered on National Holidays.

Order Status

Register at azaggi.com to track your orders, for faster checkout and to share your wishlist.

RETURNS & EXCHANGES

Returns and Exchanges Are Free

We want you to be completely happy with your order.  If you are not satisfied we will gladly accept returns and exchanges accompanied by the original receipt for a refund or merchandise credit within 30 days of purchase.  All refunds will be issued to the original form of payment.  For cash sales, a mail check will be issued within 14 days of the return.  For a gift, merchandise credit will be issued for the full value of the merchandise when accompanied by a gift receipt.  Custom orders cannot be returned.  Deposits on custom orders are not refundable.

International Orders:  Unfortunately, we are unable to offer free shipping on returns and exchanges.  Customs and other taxes on international returns must be fully paid by the customer before the return authorization is granted.

Returns By Mail:

         Fill out the return document in your original package, indicating the item(s) and your reason for return
         Pack all item(s) in their original condition, in protective plastic or tissue paper
         Affix the included prepaid shipping label* to either the original, or similarly sturdy box
         Ensure the box is free of additional labels or text
         Securely and fully seal with shipping tape

Please allow up to three (2) weeks for processing. Once your return has been processed, please allow 2 to 3 business days for the refund to reflect on your credit card.

Exchanges By Mail:

         Fill out the return document in your original package, indicating the item(s) and your reason for return
         Include the name of the replacement/exchange piece and the AZAGGI style number located on the site
         If the new item exceeds the original total, include payment information
         Pack all item(s) in their original condition, in protective plastic or tissue paper
         Affix the included prepaid shipping label* to either the original, or similarly sturdy box
         Ensure the box is free of additional labels or text
         Securely and fully seal with shipping tape 

*If the prepaid label is lost, please contact Customer Service for further assistance.


PRICE ADJUSTMENTS

Prices are subject to change at any time. We reserve the right to cancel orders containing erroneous prices including those due to technical or administrative errors on our part.

 

BACK ORDERS  

Items that are currently out of stock, but are available for back order may take up to 4 weeks to ship.  A customer service representative will contact you with the expected arrival date within two business days of ordering this item.  You will have the option of canceling this order at this time.  You will not be charged until your item is ready to ship.  If an item cannot ship in over three business days, the payment and any applicable taxes will be refunded.  A customer service representative will contact you to retrieve your payment information when your order is ready to ship.

 

CREDIT CARD USES

azaggi.com accepts the following credit cards:

American Express 
VISA 
Mastercard 
Discover

Once the credit card is approved the total dollar amount of the order is allocated to the card.   Payment (transfer of funds) does not occur until the order ships.  For example, if you order an item on Monday and it does not ship until Thursday of that week, your credit card will be charged on Thursday, the day the item ships out.  Please note if the amount charged exceeds the credit card limit, the order is automatically cancelled.  

If you would like to use two credit cards, you may place a phone order and let us know the amount to charge on each credit card.

 

ORDER STATUS

Register at azaggi.com to track your orders, for faster checkout and to share your wishlist.

 

PRODUCT CARE

AZAGGI jewelry is designed and manufactured to the highest quality standards. Proper care and maintenance will preserve the beauty and shine of your AZAGGI jewelry. Periodic examination of clasps and settings to ensure a secure fit is recommended.  Take care to avoid exposing jewelry to substances containing bleach or ammonia and remove your jewelry before swimming in chlorinated water or the ocean. Always put your jewelry on after you dress to avoid contact with perfumes, cosmetics or other household chemicals.

STORAGE
When it is not being worn, always store your jewelry in its original case. If this is impractical, use a suitably lined box or protective pouch. To avoid scratches, each piece of jewelry should be stored separately and bracelets should always be stored flat.

14K GOLD VERMEIL
Most 14k gold vermeil jewelry can be safely cleaned with a non-abrasive jewelry cleaner.  Always rinse completely and blot dry with a chamois cloth.  Never use creamy jewelry cleaners on gold as they may containing harsh abrasives that will scratch the surface of the jewelry 

STERLING SILVER 
Exposure to air, dust or other elements, particularly those containing sulfur, may cause sterling silver to tarnish more rapidly.  There are a number of non-abrasive polishes on the market specifically designed to remove tarnish.  Always read the warning label and take care when using polishes on jewelry containing gemstones.  It is recommended you don’t store sterling silver jewelry in any leather material.

CUSTOM RING SIZES

AZAGGI would love to keep all ring sizes in stock for our valued customers so orders ship without a wait. However due to the custom nature of our products, please let us know if you’d like a certain custom size. Please call us at (213) 322-6869 or email info@azaggi.com. 

REPAIRS & WARRANTY

Please accept our deepest apologies if any of our products need repair. We offer a limited lifetime warranty on all AZAGGI jewelry. Please email us at info@azaggi.com or call (213) 322-6869
to arrange any repairs. All repairs are handled on a case by case basis. Once items are assessed and approved for repair they will be repaired at no charge. If an order arrives broken or in an unacceptable condition, please inform us immediately.